© 2024 Docyt Inc.
Last Updated: August 1, 2023
Welcome to Docyt! The following Terms govern your use of Docyt Applications, App, Software, Services, and Websites (all of which we henceforth collectively refer to as “Docyt app” or “Service”). This document describes in detail your rights and our rights relating to the provision and the operation of the Docyt app, so please review these Terms carefully.
The Terms of Service constitutes a contract between us. The Terms include the provisions set forth in this document and in the Docyt Privacy Policy, and other terms or conditions that may be presented by us and accepted by you from time to time in connection with specific Service offerings (all of which we collectively refer to as the “Terms of Service” or “Terms”). If you do not agree to these Terms, you do not have the right to access or use Docyt app or purchase any products or services in the Docyt app or websites. If you do register for or otherwise use our Service, or purchase any products or services from the Docyt app or websites, you shall be deemed to confirm your acceptance of the Terms and your agreement to be a party to this binding contract. By using the Docyt app and purchasing any services or products in the Docyt app, you acknowledge, accept and agree with all provisions of the Privacy Policy, including, without limitation, the use and treatment of your Account Information and your Content in accordance with such Privacy Policy.
You are one party to this contract. If you reside in the United States or Canada, then the other party to this contract is DOCYT INC, a corporation headquartered in California and incorporated in Delaware. DOCYT INC may be referred to in these Terms of Service as “Docyt”, “we”, and sometimes “us”. On some occasions, you may be purchasing services offered by third-parties or “Service-Providers” associated with Docyt. In that case, such Service-Providers will be a party to this contract or other terms as defined from time to time by Docyt.
It depends upon how you interact with the Docyt app and Docyt Service-Providers. If you install any Docyt Software on your computing devices, you may be asked to agree to an end user license agreement. If you use a Service-Provider then you may be asked to enter into a separate agreement with the Service-Provider. We refer to each of these as a “Separate Agreement.” If that happens, the Separate Agreement shall take precedence if there is a conflict between those terms and these Terms, to the extent of such conflict and with respect to the particular subject matter of that Separate Agreement.
Changes in these Terms are almost certain to happen, due to changes in our Service and the laws that apply to us and you. If we make a change, we’ll do our best to provide you with advance notice, although in some situations, such as where a change is required to satisfy applicable legal requirements, an update to these Terms may need to be effective immediately. We’ll announce changes here at our site, and we also may elect to notify you of changes by sending an email to the address you have provided to us. We will also try to explain the reasons for the change. If we do update these Terms, you are free to decide whether to accept the updated terms or to stop using our Service. Your continued use of the Docyt app after the effectiveness of that update will be deemed to represent your agreement with, and consent to be bound by, the new Terms. Except for changes made by us as described here, no other amendment or modification of these Terms shall be effective unless set forth in a written agreement expressly amending these Terms and bearing a written signature by you and us. For clarity, email or other communications will not constitute an effective written agreement for this purpose.
First, you need to create a Docyt account. You create an account by providing us with a valid US phone number, an email address and by creating a pin. We refer to this as your “Account Information.” We encourage you to use a distinct and non-obvious pin that is different from pins you use for any other service. You are responsible for maintaining the accuracy, completeness and confidentiality of your Account Information, and you will be responsible for all activities that occur under your account, including activities of others to whom you have provided your Account Information. We will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your Account Information secure. If you discover any unauthorized use of your Account Information or suspect that anyone may be able to access your private Content without authorization, you should immediately change your pin and notify us. Second, you will need to access your account by installing our client software (app) on your phone. Obtaining those devices and paying for their connectivity and data plans is your responsibility. Docyt also has no responsibility for the availability of the Internet and other telecommunication services necessary to access the Service.
Docyt Service accounts should not be shared. If you share your Account Information with anyone, that other person may be able to take control of the account and data, and we may not be able to determine who is the proper account holder. We will not have any liability to you (or anyone you share your Account Information with) as a result of your or their actions under those circumstances. Since we provide a number of mechanisms to allow you to share your account Content with others, we strongly urge you not to share your Account Information with anyone, unless you are doing so as part of your estate planning purposes.
Once your account is created and you accept these Terms, we grant you a limited, non-exclusive license to use the Service subject to these Terms, for so long as you are not barred from receiving the Service under the laws applicable to you, until you close your account voluntarily or until we close your account pursuant to these Terms. In addition, we grant you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the Docyt Software provided to you by or on behalf of Docyt, for the sole purpose of enabling you to use the Docyt app and enjoy the benefit of the Service, subject to any applicable license terms provided with the Docyt Software and these Terms, until your rights are terminated in accordance with such license and/or these Terms. You do not obtain any other right or interest in Docyt or the Service.
You retain copyright and any other rights you already held in your Content before you submitted, posted or displayed it on or through the Service. But you do have to grant Docyt a limited license, as described below, so we can make your data accessible and usable on the Service. Other than this limited license and other rights you grant in these Terms, Docyt acknowledges and agrees that we do not obtain any right, title or interest from you under these Terms in any of your Content.
By using our services, you hereby grant us explicit consent to send you text message updates and notifications regarding important information related to your account transactions, service updates, and other relevant communications. These messages may include, but are not limited to, alerts about your account activity, password reset notifications, service disruptions, promotional offers, and any other communication necessary to provide you with a seamless experience. You acknowledge and agree that standard messaging rates or other charges may apply depending on your mobile carrier plan. Please note that you can opt out of receiving these text message updates and notifications at any time by adjusting your settings or following the instructions provided in the messages. We will not share your mobile number or personal information with any third parties for marketing purposes without your expressed consent. It is your responsibility to ensure that the mobile number provided to us is accurate and up-to-date. You agree to notify us promptly of any changes to your contact information to continue receiving important updates and notifications. By providing your consent for text message updates and notifications, you also agree to abide by our Privacy Policy, which governs the collection, use and disclosure of your personal information. If you do not agree to receive text message updates and notifications, you may choose not to provide consent and refrain from using our services. However, please note that by declining this consent, you may not receive important updates and notifications related to your account and our services. We reserve the right to modify or update this clause within the Terms of Service Agreement with prior notice, and any changes will become effective upon posting on our website.
In order to enable Docyt to operate the Service, we must obtain from you certain limited license rights to process your Content so that technical actions we take in operating the Service are not considered legal violations. For example, copyright laws could prevent us from processing, maintaining, storing, backing-up and distributing your Content, unless you give us these rights. Accordingly, by using the Service and uploading Content, you are granting Docyt a license to display, perform and distribute your Content and to modify (for technical purposes, e.g., making sure content is viewable on smart phones as well as computers and other devices) and reproduce such Content to enable Docyt to operate the Service. You also agree that Docyt has the right to elect not to accept, post, store, display, publish or transmit any Content in our sole discretion. You agree that these rights and licenses are royalty free, worldwide and irrevocable (for so long as your Content is stored with us), and include a right for Docyt to make such Content available to, and pass these rights along to, others with whom Docyt has contractual relationships related to the provision of the Docyt Service, solely for the purpose of providing such services, and to otherwise permit access to or disclose your Content to third parties if Docyt determines such access is necessary to comply with its legal obligations. If you elect to use any third party service or Service-Providers or application that is integrated with Docyt, you also agree that the licenses granted to Docyt in the preceding paragraph shall apply to Content that is submitted or uploaded through such third party service or application. If the third party service or application you elect to use would access or extract Content, you grant Docyt the right and license to enable third party access to and extraction of your Content. Docyt does not assume any responsibility for, or liability on account of, the actions or omissions of such third party applications or Service-Providers. In as much as we rely upon your rights to upload and distribute your Content, you represent and warrant to Docyt that you have the unfettered legal rights and authority to submit your Content to Docyt, to make any other user, publication or other distribution of that Content in your use of the Service, and to grant the rights granted to Docyt under these Terms. Finally, you understand and agree that Docyt, in performing the required technical steps to provide the Service to our users, may make such changes to your Content as are necessary to conform and adapt that Content to the technical requirements of connecting networks, devices, services or media.
When you use the Docyt app to send messages to a Friend, Family member, third-party, email address, to a telephone number via SMS, or through a social media account (e.g., Facebook or LinkedIn) that has not been linked to an Docyt account, Docyt sends such messages on your behalf, and we are relying on your representation to us that you have a direct relationship with the recipient(s) and that you are respecting the legal rights of the recipient(s) not to receive certain kinds of messages (such as harassing messages, unsolicited commercial messages, and unwanted SMS messages). Whenever you send any kind of message to a third party or Service-Provider via Chat, you represent and warrant to Docyt that you are acting within the law and that you have prior consent from the recipient to send them such a message.
Yes. Your use of the Service must be in accordance with these Terms. When it comes to your use of the Service, you agree that you are responsible for your own conduct and all conduct under your account. This means all Content – such as text, images, documents, software, videos and anything else you can think of, no matter what the form or technical structure (collectively, “Content”) – created, transmitted, stored or displayed in your account, is your sole responsibility as the person who created the Content or introduced it into the Service. This applies whether the Content is kept private, shared or transmitted using the Service or any third party application or services integrated with the Docyt Service. If we find that any shared Content in your account violates our Terms of Service (including by violating another person’s intellectual property rights), we reserve the right to unshare or take down such content.
Your privacy in your Content is a paramount concern for us, and we hope that we never need to examine anyone’s Content. We keep every piece of your data encrypted, whether it be on your phone, computer, during transfer to our data hosting services, and on our servers and storage mechanisms on the cloud. This data is encrypted using a private key kept in your device’s secure digital keychain. However, there are limited circumstances (mostly compliance, legal, and law-enforcement related) in which we may have the need to review part or all of your Content, as discussed in our Privacy Policy.
In order to use Docyt, you grant us a non-exclusive, fully paid, world-wide and irrevocable license to use your Data as required to provide the Service, and to copy, anonymize, aggregate, process and display your Data, to derive anonymous statistical and usage data related to the Service (“Anonymous Data”) to compile, combine or incorporate such Anonymous Data with or into other similar data and information available, derived or obtained from other clients, customers, services, service providers, licensees or users of Docyt, or otherwise (collectively, Anonymous Data and such compiled, combined or incorporated data and information shall be referred to as “Aggregate Data”), to permit Docyt to provide additional services to its customers, including the copying, publication, distribution, display, licensing or sale of Aggregate Data and related or similar other statistics or data to third parties pursuant to a separate licensing or services arrangement or agreement. Docyt will be the owner of all right, title and interest in and to Anonymous Data and Aggregate Data. Your grant of license to copy, anonymize, aggregate, process, use and display your Data and Use Data shall survive the expiry or termination of this Agreement.
Except as described here and in our Privacy Policy, unless you elect to enable others to view or have access to the Content you submit to the Service, no one else should see your Content without your consent. Of course, if you do elect to publish or share any portion of your Content by sending a note/email/message to another, or sharing your Account Information with another person, then you would be enabling each of those permitted users or recipient of the notes/emails/messages or Account Information to access, use, display, perform, distribute and modify your Content (subject to any understandings or agreements you and such users may work out without Docyt’s involvement). In addition, Docyt enables you to use a variety of third party services and applications that interact with the Service and your Content, and you should review the access rights you provide to those services or applications, as you may enable them to access or extract your Content through your agreements with those parties.
While you own the Content you store with the Docyt Service (subject to third party rights), you acknowledge and agree that Docyt (and our licensors) own(s) all legal right, title and interest in and to the Service, including, without limitation, all software comprising a part of the Service that is hosted on Docyt’s servers and all software deployed by you or a third party to enable capturing of Content originating outside the Service.
In agreeing to these Terms, you also agree that the rights in the Service and Docyt Software, including all intellectual property rights, such as trademarks, patents, industrial designs and copyrights, are protected by one or more of copyright, trademark, patent, trade secret and other laws, regulations and treaties, in addition to these Terms and any Separate Agreement. In particular, you agree to not modify, create derivative works of, decompile or otherwise attempt to extract source code from any Docyt Software, unless you are expressly permitted to do so under an open source license, we give you express written permission or you are otherwise legally permitted to do so notwithstanding this prohibition.
We retain the right, in our sole discretion, to implement new elements as part of and/or ancillary to the Service and Docyt app, including changes that may affect the previous mode of operation of the Service or Docyt app. We expect that any such modifications will enhance the overall Service, but it is possible that you may not agree with us. We also reserve the right to establish limits to the nature or size of storage available to you, the number of transmissions and email/notification messages, the nature or size of any index or library information, the nature of, or your continued ability to access or distribute, your Content and other data, and impose other limitations at any time, with or without notice. You also acknowledge that a variety of Docyt actions may impair or prevent you from accessing your Content or using the Service at certain times and/or in the same way, for limited periods or permanently, and agree that Docyt has no responsibility or liability as a result of any such actions or results, including, without limitation, for the deletion of, or failure to make available to you, any Content. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of any part of the Service. However, if you are a subscriber for Docyt and find that any such modifications or interruption of the Paid Service adversely affects you, you may notify our Customer Support team, explain the adverse impact the modification has created and, if you desire, request a termination of your Paid Service. Upon receipt of any such request, we will endeavor to promptly remedy the adverse impact caused by the modification, extend the duration of your Paid Service subscription for a period of time equal to the interruption and/or refund a portion of your Paid Service subscription fee equal to the remaining unused term of the Paid Service subscription, as we determine appropriate.
Docyt may from time to time engage certain affiliates, Service-Providers, or other third parties to provide technical or other services relating to all or part of the Service, or perform certain functions associated with the operation of the Docyt app, and you hereby agree that such third party involvement is acceptable. In addition, Docyt may contract with third party resellers of the Docyt app, and payment processors to enable payments in your local currency and payment systems. Please see our Privacy Policy to understand the extent to which any affiliate or third party may have access to your account information or contents.
Docyt may from time to time include as part of the Service and Docyt app computer software supplied by third parties which is utilized by permission of the respective licensors and/or copyright holders on the terms provided by such parties. We provide information about some of this third party software here and within the particular Docyt Software. Docyt expressly disclaims any warranty or other assurance to you regarding such third party software.
In connection with any modification of the Service, Docyt may automatically download software updates on your computers and devices from time to time with the intention of improving, enhancing, repairing and/or further developing the Service. Docyt will endeavor to provide you with the option of whether or not to install the update; however, in certain circumstances (e.g., security risks), Docyt may require you to install the update to continue accessing the Service. In all cases, you agree to permit Docyt to deliver these updates to you (and you to receive them) as part of your use of the Service.
We respond to clear and complete notices of alleged infringement of copyright, trademark or other intellectual property laws that satisfy the requirements in these Terms (which we believe to comply with the United States Digital Millennium Copyright Act [www.copyright.gov] and other applicable laws). If you believe that your intellectual property rights have been violated, please notify our Compliance team by sending an email to legal AT docyt DOT com, and we will investigate. Note that each owner of intellectual property is responsible for protecting their rights and taking any legal or other action they determine to be appropriate to do so, and Docyt does not accept any obligation to take any particular action to enforce or protect any party’s intellectual property rights on their behalf.
Docyt can not be used by anyone below 18 years of age. If you believe that a Docyt user is a minor of age less than 18 years, please contact Docyt Support.
The Docyt app is currently only available in United States. Our data processing operations also take place in the United States. If you use the Service, you acknowledge that you may be sending electronic communications (including your personal account information, Data, and Content), through computer networks owned by Docyt and third parties located in California and other locations in the United States and other countries. As a result, your use of the Service will likely result in interstate and possibly international data transmissions, and your use of the Service shall constitute your consent to permit such transmissions.
You may terminate/deactivate your account with our Service at any time, for any reason (or no reason), and you don’t even have to give us notice. To terminate your account, send an email to support AT docyt DOT com, from the email id that was used to open the account. Termination of an account irrevocably deletes your profile and content, including content that you have shared with others or made public. If other users have copied your shared content into their own accounts, or have legal reasons to keep some of your data as part of your agreement with them, or out of our Service, those copies will not be deleted. Your data may remain on our Service for up to 30 days after we process your termination request, and may remain in our backups beyond that time. You may always deactivate your account through an email to support AT docyt DOT com. Deactivation of an account disables your access to the content associated with that account but does not delete your profile or content. Content that you have shared with others will still be accessible by the people with which you have shared it. We reserve the right to terminate the Service at any time for any reason, with or without notice. Upon any termination of the Service, we will have no obligation to maintain or provide Your Data; however, we will take commercially reasonable efforts to give you notice of such termination and provide you access to download Your Data for a reasonable period of time. Docyt may take action to temporarily limit your use of the Service, suspend access to your account, or close your account, with or without notice according to these Terms. Reasons for Docyt suspending or closing your account may include, without limitation: (i) breach or violation of these Terms or any Separate Agreement, (ii) an extended period of inactivity (determined in Docyt’s sole discretion), (iii) your nonpayment of any fees or other sums due Docyt or any other party related to your use of the Service, (iv) the discontinuance or material modification of the Service (or any part thereof) or (v) unexpected technical or security issues or problems or extensive Unsupported Use. In most cases, in the event we elect to close your account, we will provide at least 30 days advance notice to you at the email address you have provided to us, so you have a chance to retrieve any Content stored on the Service servers (unless we determine that we are legally prohibited from providing such notice or enabling you to do so). After the expiration of this notice period, you will no longer be able to retrieve Content contained in that account or otherwise use the Service through that account.
You can request a refund by contacting our customer service for your cloud subscription within a stipulated period from your payment date.
For a monthly subscription, request a refund within the first month.
For an annual subscription, request a refund within 30 days.
When you submit any ideas, suggestions, documents and/or proposals relating to the Service (or other products or services) to Docyt through the “Feedback” link in the app, or Support interfaces or through any other channel or mechanism (collectively, “Contributions”), you acknowledge and agree that: (i) your Contributions do not contain confidential or proprietary information; (ii) Docyt is not under any obligation of confidentiality, express or implied, with respect to the Contributions; (iii) Docyt shall be entitled to use or disclose (or choose not to use or disclose) such Contributions for any purpose, in any way; (iv) Docyt may have something similar to the Contributions already under consideration or in development; (v) your Contributions automatically become the property of Docyt without any obligation of Docyt to you; and (vi) you are not entitled to any accounting, compensation or reimbursement of any kind from Docyt under any circumstances.
Docyt is a subscription service and charges a monthly fee based on the number of Back Office Administrator User Licenses. We may change pricing at any time, at our sole discretion.
We may include or recommend third party resources, materials, Service-Providers and/or links to third party websites, content and applications as part of, or in connection with, the Service. We may have little or no control over such sites or developers and, accordingly, you acknowledge and agree that (i) we are not responsible for the availability of such external sites, content or applications; (ii) we are not responsible or liable for any content or other materials or performance available from such sites or applications and (iii) we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, materials or applications.
You agree to indemnify and hold Docyt, its subsidiaries, affiliates, officers, agents, employees, advertisers, Service-Providers, and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including legal and other professional fees) arising from or in any way related to any third party claims relating to your use of any of the Service, any violation of these Terms of Service or any other actions connected with your use of the Service (including all actions taken under your account). In the event of such claim, we will endeavor to provide notice of the claim, suit or action to the contact information we have for the account, provided that any failure to deliver such notice to you shall not eliminate or reduce your indemnification obligation hereunder.
To the maximum extent permitted by law, the Service Is Available “As Is.” YOU EXPRESSLY UNDERSTAND AND AGREE THAT: (a) YOUR USE OF THE SERVICE AND THE PURCHASE AND USE OF ANY PRODUCTS ARE ALL AT YOUR SOLE RISK. THE SERVICE IS PROVIDED AND PRODUCTS ARE SOLD ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCYT EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. (b) DOCYT DOES NOT WARRANT THAT (i) THE SERVICE WILL MEET ALL OF YOUR REQUIREMENTS; (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; OR (iii) ALL ERRORS IN THE SOFTWARE OR SERVICE WILL BE CORRECTED. (c) ANY MATERIAL DOWNLOADED, PRODUCTS PURCHASED FROM THE DOCYT WEBSITE OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR OTHER DEVICE OR LOSS OF DATA RESULTING FROM THE DOWNLOAD OR USE OF ANY SUCH MATERIAL. (d) NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM DOCYT OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF SERVICE. YOU EXPRESSLY UNDERSTAND AND AGREE THAT DOCYT, ITS SUBSIDIARIES, AFFILIATES, SERVICE-PROVIDERS AND LICENSORS, AND OUR AND THEIR RESPECTIVE OFFICERS, EMPLOYEES, AGENTS AND SUCCESSORS SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, COVER OR OTHER INTANGIBLE LOSSES (EVEN IF DOCYT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, PRODUCTS, DATA, INFORMATION OR SERVICE PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR THE LOSS, CORRUPTION OR ALTERATION OF YOUR TRANSMISSIONS, CONTENT OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OR USING THE SERVICE, OR PROVIDING ANY SERVICES RELATED TO THE OPERATION OF THE SERVICE OR RELATED TO THE DOCYT SERVICE-PROVIDERS; (v) DOCYT’S ACTIONS OR OMISSIONS IN RELIANCE UPON YOUR ACCOUNT INFORMATION AND ANY CHANGES THERETO OR NOTICES RECEIVED THEREFROM; (vi) YOUR FAILURE TO PROTECT THE CONFIDENTIALITY OF ANY PINS, PASSWORDS OR ACCESS RIGHTS TO YOUR ACCOUNT INFORMATION; (vii) THE ACTS OR OMISSIONS OF ANY THIRD PARTY USING OR INTEGRATING WITH THE SERVICE OR OFFERING PRODUCTS ON DOCYT; (viii) ANY ADVERTISING CONTENT OR YOUR PURCHASE OR USE OF ANY ADVERTISED OR OTHER THIRD-PARTY PRODUCT OR SERVICE; (ix) THE TERMINATION OF YOUR ACCOUNT IN ACCORDANCE WITH THE TERMS OF THESE TERMS OF SERVICE; OR (x) ANY OTHER MATTER RELATING TO THE SERVICE.
NOTHING IN THESE TERMS OF SERVICE (INCLUDING THE LIMITATION OF LIABILITY PROVISIONS) IS INTENDED TO EXCLUDE OR LIMIT ANY CONDITION, WARRANTY, RIGHT OR LIABILITY WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY WILLFUL ACTS, NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THOSE LIABILITY AND OTHER LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION (IF ANY) WILL APPLY TO YOU AND OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
This is another reason why it’s important for you to make sure your Account Information is accurate, complete and up to date. We may provide you with notices by email (to the email address associated with your account), regular mail or postings on the web site(s) related to the affected Service.
Except where these Terms or any Separate Agreement specifically provide for use of a different means or address for notice, any notice to Docyt must be delivered by email to legal AT Docyt DOT com. This email address may be updated as part of any update to these Terms of Service. If you are unable to deliver notice via email, you may send a notice to us at the following address:
Any support, product, payment, or ACH related questions can be emailed to support AT docyt DOT com.
You may not use or otherwise export the Service or any Docyt Software except as authorized by United States law and the laws of the jurisdiction in which the Service is hosted and accessed by you, or where you use the Docyt app. In particular, but without limitation, the Docyt Software may not be (i) exported or re-exported into any U.S. embargoed countries or (ii) provided to or used by anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List. By using the Service, you represent and warrant that you are not located in any such country or on any such list, and shall not use the Service, or provide access to or use of the Service to anyone, in any such country. In addition, you are responsible for compliance with applicable export control, economic sanctions and related laws when you travel across international borders and access your Content.
If you are a resident of the United States or Canada, these Terms and the relationship between you and Docyt (including any dispute) shall be governed in all respects by the laws of the State of California, United States of America, as they apply to agreements entered into and to be performed entirely within California between California residents, without regard to its conflict of law provisions. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms of Service remain in full force and effect.
Let us Know About Your Complaint. We want to know if you have a problem so we encourage you to contact our Customer Support team if you have any concerns with respect to the operation of the Service or any Docyt Software, as we want to ensure that you have an excellent experience. If you conclude that we have not satisfied your concern and that you must pursue legal action, you agree that your claim must be resolved by the processes set forth in these Terms. Docyt provides the Service to you on the condition that you accept the dispute resolution provisions described below, so if you initiate any claim against Docyt in any other manner, you shall be in violation of these Terms and you agree that Docyt shall be entitled to have such action dismissed or otherwise terminated and you agree to reimburse Docyt for its reasonable costs incurred in defending against such improperly initiated claim. You agree that prior to initiating any formal proceedings against Docyt, you will send us a notice to our attorneys at legal AT Docyt DOT com and state that you are providing a “Notice of Dispute.” Upon receipt of a Notice of Dispute, you and we shall attempt to resolve the dispute through informal negotiation within sixty (60) days from the date the Notice of Dispute is sent. If the dispute remains unresolved, either you or we may initiate formal proceedings according to these Terms. Except where our dispute is being resolved pursuant to an arbitration (as provided below), if you are a resident of the United States or Canada, you agree that any claim or dispute you may have against Docyt must be resolved exclusively by a state or federal court located in Santa Clara County, California. You agree to submit to the exclusive personal jurisdiction of the courts located within Santa Clara County, California (and, for the avoidance of doubt, to exclude the jurisdiction of any other court) for the purpose of litigating all such claims or disputes.
Unless you are subject to the Arbitration Agreement set out below, and subject to any applicable laws, if a claim arises between you and Docyt where the total value of such claim is less than US$10,000, the party initiating the claim may elect to have the dispute resolved pursuant to a binding arbitration process that does not require attendance in person. This “Alternative Dispute Resolution Process” shall be initiated by either party sending notice to the other, in which event you and Docyt agree to use our reasonable efforts to agree within thirty (30) days upon an individual or service to manage the Alternative Dispute Resolution Process (the “Arbitration Manager”) according to the following requirements: (i) neither party shall be required to attend any proceeding in person, (ii) the proceeding will be conducted via written submissions, telephone or online communications or as otherwise agreed upon, (iii) the fees for the Arbitration Manager will be borne equally by the parties or be submitted to the Arbitration Manager to determine as part of the dispute and (iv) the judgment rendered by the Arbitration Manager may be entered in any court of competent jurisdiction for enforcement.
If you reside in the United States or are otherwise subject to the US Federal Arbitration Act, you and Docyt agree that any and all disputes or claims that have arisen or may arise between us – except any dispute relating to the enforcement or validity of your, our or either of our licensors’ intellectual property rights – shall be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert claims in small claims court, if your claims qualify. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. Our arbitration proceedings would be conducted by the American Arbitration Association (“AAA”) under its rules and procedures applicable at that time, including the AAA’s Supplementary Procedures for Consumer-Related Disputes (to the extent applicable), as modified by our Arbitration Agreement. You may review those rules and procedures, and obtain a form for initiating arbitration proceedings at the AAA’s website. The arbitration shall be held in the Santa Clara county or at another mutually agreed location. If the value of the relief sought is US$10,000 or less, either of us may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on us subject to the arbitrator’s discretion to require an in-person hearing. Attendance at an in-person hearing may be made by telephone by you and/or us, unless the arbitrator requires otherwise.
The arbitrator will decide the substance of all claims in accordance with the laws of the State of California, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different Docyt users, but is bound by rulings in prior arbitrations involving the same user to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court possessing jurisdiction over the parties, except for a limited right of appeal under the Federal Arbitration Act. The AAA rules will govern the payment of all filing, administration and arbitrator fees, unless our Arbitration Agreement expressly provides otherwise. If the arbitrator determines the claim(s) you assert in the arbitration are frivolous, you agree to reimburse Docyt for all fees associated with the arbitration paid by Docyt, which you otherwise would be obligated to pay under the AAA’s rules. YOU AND DOCYT AGREE, AS PART OF THE ARBITRATION AGREEMENT, THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS PART OF ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. WE REFER TO THIS AS THE “PROHIBITION OF CLASS AND REPRESENTATIVE ACTIONS.” UNLESS BOTH YOU AND WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN YOUR OR OUR CLAIM WITH ANOTHER PERSON’S OR PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE OR CLASS PROCEEDING. THE ARBITRATOR MAY ONLY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER Docyt USERS.
Except with respect to the Prohibition of Class and Representative Actions, if a court decides that any part of this Arbitration Agreement is invalid or unenforceable, the other parts of this Arbitration Agreement shall continue to apply. If a court decides that the Prohibition of Class and Representative Actions is invalid or unenforceable, then this entire Arbitration Agreement shall be null and void. The remainder of these Terms and this Section (What Do I Do if I think I Have A Claim Against Docyt? ) will continue to apply.
You agree that regardless of any statute or law to the contrary or the applicable dispute resolution process, any claim or cause of action you may have arising out of or related to use of the Service or otherwise under these must be filed within one (1) year after such claim or cause of action arose or you hereby agree to be forever barred from bringing such claim. The provisions of this section, entitled “Claims Are Time-Barred” shall be deemed to constitute a separate written legally binding agreement by and between you and us.
Under California Civil Code Section 1789.3, users of the Service from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. You may contact us at legal AT Docyt DOT com or at:
A couple of final, but important, points. First, these Terms constitute the entire agreement between you and Docyt and govern your use of the Service, except for, and then only to the extent that you have entered into a Separate Agreement. These Terms supersede any prior agreements or earlier versions of these Terms between you and Docyt for the use of the Service as of the Effective Date indicated at the top of these Terms. If, through accessing or using the Service, you utilize or obtain any product or service from a third party or a Service-Provider, you may additionally be subject to such third party or Service-Provider’s terms and conditions applicable thereto, and these Terms shall not affect your legal relationship with such third party or Service-Provider. Second, you acknowledge and agree that each affiliate of Docyt shall be a third party beneficiary to these Terms and that such other companies shall be entitled to directly enforce, and rely upon, any provision of these Terms which confers a benefit on (or provides rights in favor of) them. Other than this, no other person or company shall be a third party beneficiary to these Terms. Finally, the section headings in these Terms of Service are for convenience only and have no legal or contractual effect.
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