Our Privacy Principles
- Your data is yours. Docyt does not own your content.
- When you delete content you own, we permanently delete it from our servers. In case of joint ownership, all owners need to delete the content before it will be permanently deleted.
- By default, any content you add to Docyt is private.
Information we Collect and Receive
We collect information to provide better services to all of our users – from figuring out basic stuff like which language you speak, to more complex things like which services you would find most useful, the people who matter most to you online, or which Service Providers you might want to use. We collect information in the following ways:
Information you give us
- When you create your Docyt account, we’ll ask for personal information, like your name, email address, and telephone number to store with your account. These are needed to prevent fraud, spam, and abuse, and to ensure security of your account.
- Your personal image, to show in your user profile, and associated documents.
- Your family member’s name, email, phone, to enable secure family sharing between family members.
Information we get from your use of our services
We collect information about the services that you use and how you use them, visit a website that uses our advertising services, or view and interact with our ads and content. This information includes:
Device information: We collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). Docyt may associate your device identifiers or phone number with your Docyt Account.
Log information: When you use our services or view content provided by Docyt, we automatically collect and store certain information in server logs. This includes:
- details of how you used our service, such as your search queries.
- Internet protocol address.
- device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
- cookies that may uniquely identify your browser or your Docyt Account.
Location information: When you use Docyt, we may collect and process information about your actual location. Precise GPS from mobile devices is collected only with your permission. WiFi and IP addresses received from your browser or device may be used to determine approximate location. We also derive location information from the photos that you take or upload through one of our services. This information is used to provide you with service recommendations and also to protect against suspicious and fraudulent activity in unrecognized locations.
Your contacts: With your express permission, we may collect the contacts off your phone or computer in order to, among other things, facilitate sharing, and improving our recommendations.
Local storage: We may collect and store information (including personal information) locally on your device in an encrypted manner.
Cookies and similar technologies: We and our partners use various technologies to collect and store information when you visit Docyt app or Service, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services we offer to our partners, or Docyt features that may appear on other sites.
Information we collect when you are signed in to Docyt, in addition to information we obtain about you from partners, may be associated with your Docyt Account. When information is associated with your Docyt Account, we treat it as personal information.
Content that you send and receive within Docyt. This includes:
- The content itself. This content can include documents, photos, messages, comments, and various other types of files. Docyt does not look in to this content, but only receives and processes it, so that you can use the service.
- Previews generated from the content. These are versions of the content at potentially different resolutions, file sizes, or formats.
- When content is sent or shared and by whom, when or if they were seen by you, and where you received them.
- Metadata derived from the content. This may include file name, type, size, creation and modified date, resolution, bitrate, and length.
Information from partners or other 3rd parties. Docyt may receive information from partners or others that we could use to make our own information better or more useful. This might be aggregate-level information about which IP addresses go with which zip codes or it might be more specific information about how well an online marketing or email campaign performed. We also use third party service providers such as Crashlytics for crash log analytics.
We may collect non-personally identifiable information passively using “cookies” and “page tags.”
“Cookies” are small text files that can be placed on your computer or mobile device in order to identify your Web browser and the activities of your computer on Docyt and other websites. Cookies can be used to personalize your experience with Docyt (such as dynamically generating content on webpages specifically designed for you), to assist you in using Docyt (such as saving time by not having to reenter your name each time you use a form), to allow us to statistically monitor how you are using Docyt so that we can improve our offerings, and to target certain advertisements to your browser which may be of interest to you or to determine the popularity of certain content. You do not have to accept cookies to use Docyt. Although most browsers are initially set to accept cookies, you may change your browser settings to notify you when you receive a cookie or to reject cookies generally. However, if you reject cookies, certain Docyt features may not work properly or at all and you may have a degraded experience.
“Page tags,” also known as web beacons or gif tags, are a web technology used to help track website or email usage information, such as how many times a specific page or email has been viewed. Page tags are invisible to you, and any portion of the Docyt communication, including advertisements, or e-mail sent on our behalf, may contain page tags. By using cookies and page tags together, we are able to improve the Docyt Service and measure the effectiveness of our advertising and marketing campaigns.
Third Party Services
In addition to our own services, we use 3rd party services like Google Analytics and Mixpanel who provide website analytics cookies to help us improve the experience we offer you. This may involve transmitting your device id, anonymized analytics identifiers and anonymized event data to these 3rd parties for analysis so that we can better understand your experience with our service. You may opt-out of third party cookies from Google Analytics and Mixpanel on their respective websites.
How We Use Your Information
- Providing the Docyt service. We use information you provide to authenticate you and deliver and share content to you and from you.
- Understanding and improving our products. To make the product better we have to understand how users are using it. We will freely review aggregated and anonymized usage data to learn from our users and improve the product.
- Investigating and preventing bad stuff from happening. We work hard to keep Docyt secure and to prevent abuse and fraud.
- Communicating with you
- Solving your problems and responding to your requests. If you contact us with a problem or question, we will use your information to respond to that request and address your problems or concerns.
- Email messages. We may send you service and administrative emails. We may also contact you to inform you about changes in our services, or our service offerings, or new product features. These messages are considered part of the service and we may not allow you to opt-out of them. In addition, we sometimes send emails to Docyt users about other news about Docyt. You can opt-out of these at any time by unsubscribing from within one of these emails.
- Apple Push Notifications. If you install our apps, we may send you notifications when content is shared with you.
- Text messages. We will send text messages with security codes, to your account phone number, if you install Docyt on other devices. We may send some communication and support messages too, to your account phone number.
Data Export Options
Docyt offers options for content export at individual document level. We currently do not have an option for mass export of your data. Such features may be released in future.
Choices for Users
When you use Docyt, you have control over a number of things with respect to your own privacy and choices about how your content is visible to others or not. You may always deactivate your account through an email to support AT docyt DOT com. Deactivation of an account disables your access to Docyt Service, and permanently deletes the content associated with that account but does not delete your profile. Content that was shared with you, but is owned by others will still be accessible by the owners of such content. You are always able to delete any content you have uploaded to your account. When you do so, access to the content will be removed for you and for any others with which you have shared it. Please note, however, that if someone you share some content with copies that content into their own account, if you later delete that content, that content will still be available to the user that made the copy. Also, please note that, when you delete content, we do not always or immediately overwrite this deleted data on our servers. Consequently, Docyt might still have access to this content for up to 30 days.
Sharing and Disclosures
There are times when communications and related content and other user information may be shared by Docyt. This section discusses only how Docyt may share user information. Docyt may share information:
- To comply with legal process, or to protect Docyt and our users. We may disclose – or preserve for future disclosure – your information, if we believe, after due consideration, that doing so is required to comply with a law, regulation, or valid legal process. If we are going to release your information pursuant to the foregoing, we will do our best to provide you with notice in advance unless we are prohibited by court order from doing so. We reserve the right to delay notice in cases involving the exploitation of minors and when we believe a delay is necessary to prevent imminent and serious bodily harm to a person. We may disclose your information in certain emergency circumstances; we may also disclose your information when we believe it’s necessary to prevent imminent and serious bodily harm to a person; to address fraud, security, or spam; or to protect our rights or property.
- That is aggregated and non-identifiable. We may also share aggregated or non-personally identifiable information with our partners or others for business or research purposes.
Where Information is Processed
Due to a recent European Court of Justice judgment declaring as “invalid” the European Commission’s Decision 2000/520/EC of 26 July 2000 “on the adequacy of the protection provided by the safe harbor privacy principles and related frequently asked questions issued by the US Department of Commerce”, Docyt is currently not available for EU residents. If you are a EU citizen or resident, please delete your data and contact us immediately to get your account deactivated.
Docyt takes reasonable steps to protect information you provide to us as part of your use of the Docyt app and Services from loss, misuse, and unauthorized access or disclosure. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. Every single document that you upload on Docyt is encrypted with 256 Bit AES encryption. All traffic to our website and all communication between our apps and our servers is encrypted using secure socket layer technology (SSL). Emails, text messages, and notifications we send are not encrypted. However, no electronic or email transmission or digital storage mechanism is ever fully secure or error free.
We are committed to protecting the privacy of children. Docyt is not designed for or directed at children under 18. If you learn that a minor child has provided us with personal information without parental/guardian consent, please contact us. Parents/guardians of minors are allowed to save personally identifiable data related to their children.
5255 Stevens Creek Blvd, STE 220
Santa Clara, California 95051, USA